Terms and Conditions

Our Terms and Conditions were last updated on 2023-10-15

Terms and Conditions

Please read these Terms and Conditions ("terms and Conditions", "agreement") carefully before using https://teleportride.com (“website”, "service") operated by Teleport Ride ("us", 'we", "our").

Terms and Conditions
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Teleport Ride only grants use and access of this website, its products, and its services to those who have accepted its terms.

Agreement to Terms
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Teleport Ride ("us", 'we", “our”), with regards to your access to and use of the website https://teleportride.com, as well as any other media form, media channel, mobile website or mobile application, our online platform, or any other web application or platform related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately. These Terms and Conditions apply to any visitor of our Site. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted. The Site is intended for users who are at least 18 years of age. If you are under 18, you are not allowed to not use this Site.

Age restriction
You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Teleport Ride assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property
You agree that all materials, products, and services provided on this website are the property of Teleport Ride, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute

Teleport Ride’s intellectual property in any way, including electronic, digital, or new trademark registrations. You grant Teleport Ride a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company in order to come to an agreement.

User accounts
As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address it accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders, contributions and reservations in our sole discretion.

Interruptions and Modifications
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site except as may be required by applicable law. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

Delivery Schedule and Refunds
The delivery date is an estimate and subject to change, due to but not limited to the following factors: unforeseen events, delays in receiving components from subcontractors, manufacturing delays, shipping delays, and supply chain bottlenecks. We agree to use our Commercially Reasonable Best Efforts to deliver Teleport Ride to you in a timely manner per the shipping estimate and to keep you updated with news about your order(s). We will not be liable in any capacity for damages you have endured as a result of shipping delays and you are not entitled to compensation in any form for shipping delays. Teleport Ride is at the time of writing not available in stock and supply is limited. When you place your order today, we will custom make your bike according to your specifications and accessories. This, in combination with the steep discount offered means that we will not be issuing refunds once you have placed your order. Your order and any funds you have paid are immediately non refundable. You recognize and agree that you shall not be entitled to a refund. Nevertheless, only once you have received and taken delivery of your product(s), you may have the right to receive a refund under very specific circumstances and after additional return fees have been paid by you as outlined here: https://teleportride.com/pages/faqs. Any $20, $50, or $100 fees you have paid (‘Reservation Fee’ or ‘Deposit’) are non refundable after our launch date of October 16th 2023.

 

Refund Policy

We value our Batch 1 customers immensely. As our very first supporters during the pre-order phase, your trust in our business has been instrumental in helping us grow and thrive. Thanks to your early belief in Teleport Ride, we are now able to provide even better service and custom-made products.

Each bike from your order was crafted as soon as it was confirmed, with significant resources dedicated to building it precisely to your specifications. Additionally, the pricing during that period reflected a substantial discount, which makes offering refunds once production starts financially unfeasible.

Due to the custom nature of each bike we manufacture—built specifically to your unique preferences and selected accessories—we are unable to offer refunds for those purchases.

While refunds cannot be issued, we are deeply committed to ensuring your satisfaction. If your bike arrives with any defects, damage, or does not align with the specifications you ordered, please reach out to us within 14 days of delivery. We will work diligently to resolve any issues, whether through repairs, replacements, or other appropriate solutions.

Our order books are currently full for 2024. We do not accept new orders at the moment. However, this Refund Policy applies for new sales once we are open again.

Cancellation Policy

We strive to provide clear and accurate information on our products before purchase. Therefore, we do not offer refunds after the 24-hour cancellation window has passed. This policy allows us to keep our prices competitive and ensure timely delivery of your custom-built bike.

We are committed to a transparent and straightforward process to protect both our customers and Teleport Ride. In the rare event of a dispute, we encourage customers to reach out to us directly so we can work together to resolve any issues promptly. Our team is dedicated to ensuring a positive experience, and we are always here to assist with any questions or concerns.

By engaging on our website and placing an order, you acknowledge and agree to this refund policy

Applicable law
By visiting this website, you agree that the laws of the Province of Alberta, Canada, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Teleport Ride and you, or its business partners and associates.

User Representations
By using the Site, you represent and warrant that: If you are required to register to access any part of the Site, all registration information you submit will be true, accurate, current, and complete; You will maintain the accuracy of such information and promptly update such registration information as necessary; You have the legal capacity and you agree to comply with these Terms and

Conditions
You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; You are not a minor in the jurisdiction in which you reside; Your use of the Site will not violate any applicable law or regulation; You will not use the Site for any illegal or unauthorized purpose.

Prohibited Activities
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors. As a user of the Site, you agree not to:

  • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
  • Engage in unauthorized framing of or linking to the Site;
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein; Use the Site to advertise or offer to sell goods and services;
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
  • Make improper use of our support services or submit false reports of abuse or misconduct;
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
  • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site;
  • Attempt to impersonate another user or person or use the username of another user; Use any information obtained from the Site in order to harass, abuse, or harm another person;
  • Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise; Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site;
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site;
  • Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site;
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you;
  • Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
  • Delete the copyright or other proprietary rights notice from any Content;
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site; or Use the Site in a manner inconsistent with any applicable laws or regulations;
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
Disputes
Any dispute related in any way to your visit to this website shall be litigated in The Provincial Court of Alberta Civil Division or The Alberta Court of Queen's Bench and you consent to exclusive jurisdiction and venue of such courts.

Indemnification
You agree to indemnify Teleport Ride and its affiliates and hold Teleport Ride harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability
Except where prohibited by law, in no event will we or our directors, employees, business partners, subsidiaries, or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other such damages arising from your use of the site, even if such losses were foreseeable and regardless of whether we have been advised of the possibility of such damages. Teleport Ride reserves the right to edit, modify, and change this Agreement any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Teleport Ride and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Contact
For any questions or in order to resolve a complaint, please contact us at team@teleportride.com