FAQs

When will I receive my order? Plus Icon Minus Icon

We do not have Teleport Ride in stock. When you order your Teleport Ride today, we will
custom make it in our factory and ship it to you directly. Shipping is estimated to April 2024. We will keep you updated via email alongside every step of the way.
When you order your Teleport Ride today, you get access to a significant discount, and the
opportunity to custom order your bike.

Tell me about the 100 mile range. Plus Icon Minus Icon

When you brake, ride downhill, or coast, energy is generated. Instead of wasting this energy,
Teleport Ride recaptures this kinetic energy and uses it to recharge the battery. Your motor
becomes a generator, which recharges the battery as you ride.
The industry leading range of 100 miles is based on a 40% regen recapture and an energy
consumption of 6 Wh per mile in Eco Power mode (Pedal Assist Level 1).
The battery capacity is 410 Wh. In optimal conditions, the regenerative braking technology will
recharge 40% of the battery as you ride. This is an extra 165 Wh of capacity as you ride,
bringing the total usable capacity to 575 Wh. An energy consumption of around 6 Wh per mile
gives you a total range of 100 miles.
As with all EVs, the range is an estimate and the range you get depends on different factors:
your weight, the terrain, how you ride, and your level of effort. Riding in a less hilly terrain and
with a higher level of pedal assist, or only in electric mode, will reduce the range.
Teleport Ride is able to get much higher efficiency and a longer range than the competition due
to a wide range of contributing factors:
> Regenerative braking technology.
> Ultra Low weight of just 34 lbs, many ebikes weigh twice as much.
> Thin and low weight tires, compared to many ebikes which have 4 to 5 inch wide and bulky
tires.
> Gates Carbon Belt Drive.
> Advanced and intelligent Torque sensor, which maximizes the efficiency.
> Advanced and intelligent Sine Wave controller, which maximizes the efficiency.

Will Teleport Ride Fit me? Plus Icon Minus Icon

Absolutely!
2 frame sizes are available. Teleport Ride has unisex design. Size 1 fits riders 5’0 to 5’8. Size 2
fits riders 5’9 to 6’7. If unsure, we recommend that you select the larger size. The seatpost and
the handlebars are highly adjustable, so you can find your perfect fit. As long as you are
between 5’0 to 6’7, Teleport Ride will fit you.
What’s more, Teleport Ride weighs just 34 lbs. This is the lowest weight in its class and half the
weight of many ebikes. This makes it super easy to maneuver.

How do I charge it? Plus Icon Minus Icon

The regenerative braking technology recharges up to 40% of the battery as you ride. It takes
one hour with the speed charger to fully charge the battery and four and a half hours with the
standard charger. To charge the bike, please plug the charger in to the frame. The charging port
is at the bottom bracket (between the two pedals).

Can I remove the battery? Plus Icon Minus Icon

The battery is hidden in the downtube.
The battery can be removed. Please unscrew the emblem under the handlebar and pull the
battery from the frame. To charge the bike, plug the charger directly into the frame. The plug is
located at the bottom of the frame.
The bike weighs just 34 lbs, lowest in its class. Many ebikes weigh twice as much as Teleport
Ride. The low weight makes it easy to carry up stairs, in case you need to. As a note, there is
no need to remove the battery for charging; you can simply plug the charger directly into the
frame.
The battery is a top of the line battery from Panasonic, certified to comply with the strictest
safety regulations. It is rated for over 1000 charge cycles. You can get replacement batteries
directly from us. However, it is very unlikely that you will need to replace the battery in the first 5
years, even with heavy daily use.

Tell me about the warranty. Plus Icon Minus Icon

You get a 5 Year warranty on the frame and a 1 year warranty on the electronics. Extended
warranty will be available, giving you a 5 year warranty on the frame and a 3 year warranty on
the electronics.

Tell me about the maintenance. Plus Icon Minus Icon

Teleport Ride is designed with standard bike components (the saddle, handlebar, tires, etc.).
The parts have been carefully handpicked and tested by our team, and the parts have been
sourced by the best brands in the bike industry.
Teleport Ride requires no maintenance. It is equipped with a brushless motor that requires no
maintenance. It has Gates Carbon Belt Drive, which requires no maintenance and has no oily
chain. The battery is a top of the line battery from Panasonic, hidden from the elements inside
the frame, and rated for over 1,000 charge cycles.
The only thing you have to do is pump the tires. That’s it!
The parts subject to normal wear and tear, the saddle, the handgrips, the brake pads, the tires,
are all standardized. You can find spare parts anywhere; from us, online, and in your local bike
shop. If needed, any bike-shop can replace those parts for you, or you can do it yourself!

Will I have to assemble Teleport Ride? Plus Icon Minus Icon

Unlike many ebikes, Teleport Ride arrives mostly pre assembled. Installation is super easy
and quick. You only have to attach the front wheel to the frame and put the saddle in, and you
are then ready to start riding.

Does it have suspension? Plus Icon Minus Icon

Teleport Ride is designed to be used on paved and gravel roads. It is technically not
designed for hardcore offroad use. For that reason, we have not equipped it with suspension.
However, you are able to purchase a front suspension fork and add it to your Teleport Ride. You
are able to purchase a seatpost suspension and add it to your Teleport Ride. This will give your
bike front and mid suspension. These aftermarket modifications will not affect the warranty.

Do you have a step through model? Plus Icon Minus Icon

We do not offer a step through model. The battery is hidden in the downtube, protecting it
from the elements and giving you a sleek, stealthy design. This would unfortunately not be
possible with a step through frame.
However, we have 2 frame sizes available, both with unisex design. Size 1 fits riders 5’0 to 5’8.
Size 2 fits riders 5’9 to 6’7. If unsure, we recommend that you select the larger size. The
seatpost and the handlebars are highly adjustable, so you can find your perfect fit. As long as
you are between 5’0 and 6’7, Teleport Ride will fit you.
What’s more, Teleport Ride weighs just 34 lbs. This is the lowest weight in its class and half the
weight of many ebikes. This makes it easier to ride and maneuver than step through ebikes.

Can I use it in rain? Plus Icon Minus Icon

Teleport Ride is both rain proof and splash proof, rated IP 65. The battery is hidden in the frame,
protected from the elements.

Is it single speed? Plus Icon Minus Icon

Teleport Ride has an upgraded Gates Carbon Belt Drive system. It can not be equipped with
gears and comes as single speed. There are many benefits with our setup compared to an
inexpensive setup with a chain and gears:
• No greasy chain
• No maintenance is required
• More efficient
• No noise
• Lower weight
• Less energy consumption
• Smoother ride
Teleport Ride offers multiple riding modes. You are able to adjust the level of pedal assist
directly on the OLED display on the handlebar. There are 5 levels of pedal assist, giving you
varying levels of resistance and help as you pedal. This feels the same as riding with different
gears.

What's in the box? Plus Icon Minus Icon

1 Teleport Ride ebike.

1 Instruction manual.

1 Charger.

1 Toolkit.

What is the refund/return policy? Plus Icon Minus Icon

Teleport Ride is not available in stock and supply is limited. When you place your order today, we will custom make your bike according to your specifications and accessories. This, in combination with the steep discount offered means that we will not be issuing refunds once you have placed your order.

Once you have received your bike, you have a 10 day return policy. The bike must be in new condition and you are responsible for the shipping cost back to our closest warehouse in either Los Angeles, LA, Atlanta, GA, or Vancouver, BC.